SupportAI

Virtual assistant

A full support that can answer and conduct a dialogue with the user, give promo codes and return money. We close up to 80% of messages, 98% of clients don’t suspect that they are interacting with the robot and rate the robot higher.

Voice operator

The voice robot assistant as the call center operator hires employees for the courier service. We process up to 5000 leads for employment simultaneously.

Anti-spam filter

Among the millions of appeals to find the most important and useful? The probability of missing an urgent appeal = 0,1%.

Routing model

Distribute appeals depending on the subject and directions of support teams. Routing model and 100% coverage.

HR-bot

NPS call and quality control of services performed. We are able to call, conduct dialogue, collect information and transfer processed data to customers. Saving up to 10 times when increasing the coverage.

SMM scanner

Quickly get rid of spam and facilitate the work of the SMM team: we are able to understand the tone of calls and isolate spam. The response speed to important messages is increased by 5-20 times.

Suggest master

We increase the speed of operators by 10-30%, prompting them the most relevant answers based on the subject of the appeal.

Anti-fraud module

A lot of similar messages? Frequency consumer extremism? Own anti-fraud module that will help to catch messages from impious users.

Data driven compensations

Do you spend a lot of money on compensation but users are still not happy? Our smart optimizer will help you to reduce compensation money by up to 30% and increase user satisfaction.